Rolling Out The Red Carpet For Clients Visiting The Office

Rolling Out The Red Carpet For Clients Visiting The Office

If you have any clients visiting the office, it’s important to make sure that you leave the best impression that you can. In very few other scenarios do you have as much direct control over the client experience. Here, we’re going to look at a few ways you can make sure that you’re able to roll out the red carpet, make the best impression on them, and secure their business.

Ensure the office gives a good first look

The office itself plays a role in the impression that you make. There are plenty of reasons to invest in a good office revamp, such as making sure that your employees are comfortable, motivated, and energised to work in the space they’re spending most of the day. However, the sight of a well-designed, well-decorated and well-lit office is going to be a heartening thing for your clients, as well. At least make sure the spaces they travel through are likely to make that good impression.

Give them a proper greeting

When they come through the door, you should make sure that someone is there to give your clients the kind of welcome that they deserve. Setting up a reception desk and area plays a larger role than just helping people find the business representatives that they need, it sets the tone for office visits, as well. Of course, you don’t want to keep any visitors waiting for too long, but having some comfortable seats, a glass of water, and maybe a magazine or two to leaf through can make any wait a lot more bearable.

Serve a cup of something hot and delicious

It might seem like a little thing, but a little indulgence can go a long way in improving the mood of any visitors to the office. Having a decent coffee machine with high-quality wholesale coffee beans at the ready has a whole host of benefits, including for your employee’s morale and productivity. However, it can also allow you to make a visitor feel much more catered to when you’re able to serve up something that they have great pleasure in drinking. Of course, tea options are recommended, as well.

Make time for them

While it is a good idea to have a decent reception and waiting area, the best thing you can do is make sure that you don’t keep any visitors waiting at all. If you’re able to see them as soon as they come in the door, it can say a lot about your commitment to them and how important you treat the client experience. The best way to ensure this is to use scheduling software to make sure that you always have time to prepare for any appointments that you have coming up.

Of course, giving a good welcome and making your client feel well taken care of isn’t going to be the only thing that matters when it comes to your business relationship with them. But it can be important, so don’t let it slip.

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