6 excellent tips to remember when using video chat for customer service
Let’s face it: The Internet and connectivity, as well as social platforms, have completely revolutionized customer service. Decades ago, stopping by a physical store or making a phone call were the only ways that customers could reach you. Now, they can email, call, visit, and they can video chat.
There are a lot of things that are advantageous for companies interested in pursuing video chat. First of all, it distinguishes your company from the crowd you stand out and are willing to give people the chance to connect with you on a very human and very personal level. It offers value and community.
There are a number of different ways to think about video chat for customer service. One is to screen share particularly helpful if you’re trying to understand an issue, such as a computer problem, that’s going on. What else should you consider? This graphic explains it.
Author Bio: Kaylee White
Ghergich & Co.